Redesmere Limited and Redesmere Consulting LLP understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, redesmere.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with ourobligations and your rights under the law.
Definitions and Interpretation In this Policy the following terms shall have the following meanings:
"Account": means an account required to access and/or use certain areas and features of Our Site.
"Cookie": means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details below.
What Data Do You Collect and How? Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out below, using the methods also set out below:
We collect you identity, contact and business information, including your name, email address, phone umber and the query you have raised.
We collect this information through Our Site's chat service by asking you specific questions
How Do You Use My Personal Data? Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following describes how we may use your personal data, and our lawful bases for doing so:
When we register you on Our Site's chat service, we use your name, organisation, email address and other contact details on the basis that you have contacted us to make a query about our business or the services we provide.
When we communicate with you in response to your query or about our services, we use your contact details and retain information about your queries and our responses to you on the basis that you have asked us a question or raised a query through Our Site's chat service